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2. After sales service measures
1. After sales service system
1) Our company's after-sales service system is fully managed in accordance with the ISO9001 three in one quality management system.
2) Our company has established an after-sales service department, whose main responsibility is to timely and accurately complete after-sales service tasks. The after-sales service process is as follows:
3) All service information from customers is fed back to the after-sales service department to ensure the completeness of the information. The head of the quality inspection department is responsible for unified management and handling.
4) The after-sales service requirements from customers are classified in the after-sales service department, distinguishing the nature of after-sales service, and issuing service instructions. The main purpose of distinguishing the nature of after-sales service is to distinguish the cause of the malfunction, so that the company can count the after-sales service content generated in the next stage and further find ways to reduce it.
5) After receiving the information requesting after-sales service, the after-sales service department begins to prepare relevant technical materials and necessary materials and components. The preparation of the after-sales service department is not constrained by the nature of the division of labor and after-sales service, that is, whether the after-sales service is routine or damaged due to user reasons, the after-sales service department will treat it equally. The after-sales service department will receive after-sales service information within the first time and prepare for after-sales service without any constraints, to ensure that users receive high-quality after-sales service in the first time.
6) After receiving the service instructions, the after-sales service personnel will rush to the site as soon as possible to start work after preparing the technical documents, relevant components, materials, tools, etc.
7) In addition, our company also has multiple after-sales service centers in China, responsible for providing after-sales service for the supplied projects to ensure that users receive timely and efficient after-sales service.
2. Provide free technical collaboration
1) We will provide the relevant information required by users for free, and welcome you to participate in the company's inspection and guidance at any time.
2) When necessary, we can assist users in plan planning and design, and provide technical consulting services.
3) Cooperate with relevant departments to review, accept, and identify products according to relevant product standards.
3. Free supervision and acceptance
1) During the product production phase, users are welcome to send personnel to the company for supervision. We will provide convenient accommodation and food.
2) Before the product leaves the factory, personnel can be sent to the company to participate in the factory inspection.
3) At the time of product delivery, we will dispatch dedicated technical personnel to track on-site services. When the product is unpacked, we will cooperate with your technical personnel to inspect and accept the appearance and quantity of the product, and handle issues such as equipment quality and quantity shortages.
ABOUT IPTAI
CONTACT IPTAI
Consultation hotline13780180999- TEL：0577-62192733
- EMAIL：378295727@qq.com
- ADD：Building 2, Building A1, Longjing West Industrial Zone, Liushi Town, Yueqing City, Zhejiang Province
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